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Avaya UCaaS

Avaya UCaaS
Formerly Avaya OneCloud UCaaS

Overview

What is Avaya UCaaS?

Avaya UCaaS is an all-in-one business communications platform. Avaya UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, task management and more. Create collaboration in real-time, using any device or…

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Recent Reviews

Avaya UCaaS Review

8 out of 10
March 06, 2024
All new users (From certain offices) will get an invite to Avaya UCaaS just in case the users need to be contacted internally (mainly). …
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Review of ACO

8 out of 10
March 04, 2024
Incentivized
Used as a global phone system - using mobile, desktop apps and physical phones - all very easy and straightforward compared to IP Office.
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Avaya UCaaS Review

8 out of 10
November 02, 2023
Incentivized
Avaya UCaaS is our primary phone system within the business, from the customer facing IVR down to individual and public space extensions - …
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Easy Peasy

7 out of 10
June 23, 2023
Incentivized
I am trained in Avaya Sales of UCaaS capability. My organization deploys, implements, and maintains Avaya Unified Communications in the …
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Avaya for a NonProfit

7 out of 10
June 23, 2023
Incentivized
Helps analyze performance of helpline specialists in call center, such as knowing how long they are on the phone, how many calls they take …
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How Avaya UCaaS Differs From Its Competitors

Unified Platform

We do not currently utilize the meetings/conferencing and collaboration tools in Avaya Cloud Office as our company is set up on another internal communication platform.
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Integrations

We are currently in the process of reviewing integration into Salesforce. It appears to be straightforward forward and we believe this will be an added benefit. The native integration with Salesforce was a driving factor for the purchase of Avaya Cloud Office.
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Unified Platform

Yes, I have certainly benefitted from having a one solution-does-it-all approach. Cloud office integrates [really] well with other existing tools, like Slack, Salesforce, Office 365, etc., that it makes it seem as if it was the same program running the conferences and sharing, instead of 2 …
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Integrations

We have benefited from it a lot, because we have access to our meetings and workflow input through one program. There is no need to open your calendar, plus outlook, plus slack in order to jump from one meeting to the next. You can do it all from the Cloud Office integration, and that makes all …
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NVIDIA Partnership

To be honest we have not used a lot of advanced video or audio features. I have noticed that the video is very crisp and the audio that is sent seems enhanced, perhaps from the background noise removal that the program does. Because of the software, you do not need to have the latest or most …
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Unified Platform

The Avaya Cloud Office solution has helped to maintain a single unified communications platform with easy management, installation and usability. We have the ability to make unlimited online meetings, use chat and make VoIP calls to work and chat with co-workers and clients. It has a friendly and …
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Integrations

Avaya still needs to improve integration services with other systems. So far we haven't used integration because everything is done inside the software. In the future we think about integrating with tools like Microsoft Outlook and 365.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Message alerts (20)
    8.9
    89%
  • Answering rules (21)
    8.6
    86%
  • High quality audio (19)
    8.0
    80%
  • Directory of employee names (21)
    6.0
    60%

Reviewer Pros & Cons

View all pros & cons
KP
kofi peprah
IT manager
Farsight (Information Technology & Services, 11-50 employees)
Verified User
Manager in Information Technology
Security & Investigations Company, 11-50 employees
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Pricing

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.avaya.com/en/products/ucaas…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $19.99 per month per user
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

6
Avg 8.1

Screen Sharing

Features related to remote screen sharing capabilities.

7.6
Avg 8.0

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.6
Avg 7.9

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

8.2
Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

7.6
Avg 7.5

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

7.5
Avg 8.2

Call Management

Customized phone system settings

7.7
Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

8.3
Avg 8.6

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

7.2
Avg 7.5
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Product Details

What is Avaya UCaaS?

Avaya UCaaS is an all-in-one business communications platform. Avaya UCaaS aims to set employees up for success with unified internal communication, supporting voice, chat, email, video, file sharing, task management and more. Create collaboration in real-time, using any device or system, through one platform.

Avaya UCaaS Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts
  • Supported: Business SMS/External Messaging
  • Supported: Online Fax
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Avaya UCaaS Competitors

Avaya UCaaS Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Avaya UCaaS starts at $19.99.

Five9, Fuze, and Zoom are common alternatives for Avaya UCaaS.

Reviewers rate Call recording and Message alerts highest, with a score of 8.9.

The most common users of Avaya UCaaS are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(249)

Attribute Ratings

Reviews

(1-7 of 7)
Companies can't remove reviews or game the system. Here's why
June 28, 2022

Avaya Cloud Office Moved Us Forward!

Verified User
Professional in Information Technology
Apparel & Fashion Company, 201-500 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We moved our entire phone system to Avaya Cloud Office about 2 years ago. It is used in all areas of the business including call centers, personal office spaces, warehouses, and remote work environments. We have deployed hard phones, softphones, and cell phone applications. This has enabled our phone users to switch to remote work as needed without a lengthy IT support process. We are also heavy users of queue routing which has drastically improved our flexibility to move users in and out of different support areas in minutes.
Pros and Cons
  • Quick setup of new users
  • Call routing through queues
  • UI/UX experience for users
  • Documentation of admin procedures are limited and outdated
  • Simplification of some of the Admin screens
  • Release management of application updates
Likelihood to Recommend
Any organization that makes ad hoc changes regularly to their phone system, onboards new users regularly, and has the need for routing that is simple to use should consider Avaya Cloud Office in their vendor selection process. It has made a nigh and day difference in the speed of support and changes management for our organization as well as offering a level of flexibility that we did not have previously.
June 28, 2022

Exactly what is needed for your small-medium business!

Verified User
Manager in Customer Service
Telecommunications Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
My company has a call center with 3-5 agents taking inbound customer service calls. The team also completes many outbound calls throughout the day. We have our office phones for the rest of the company with Avaya Cloud Office and have been happy with the services.
Pros and Cons
  • Informs of potential downtime
  • Completes required maintenance when no one is at work
  • Sends monthly billing statements for our finance department
  • Some features such as logging an agent out remotely can be hard to locate
  • Live reporting must be refreshed to get accurate data
Likelihood to Recommend
Our company hasn't had any issues with Avaya Cloud Office and would recommend it to anyone with a small to medium business in need of phone support.
December 31, 2021

One Avaya for everything

TC
Tomas Calderon
Support Assistant
Arcao Technology (Information Technology & Services, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Before Avaya Cloud Office, we used to handle our communications like many others, one application for instant messaging, one for calls, one for email, a calendar, and a to-do. This represented a hustle to be switching within apps, checking one, updating the other and so. Avaya Cloud Office has moved that to a bad memory, I can now do everything from anywhere with my Avaya app.
Pros and Cons
  • Task management.
  • Great SMS integration.
  • Calls works great even with slow connections.
  • Refresh rate needs to be optimized or customizable.
  • Works slow on low end phones.
  • High resolution video may be delayed.
Likelihood to Recommend
Avaya Cloud Office is well suited for multitasking agents, it allows the management of several business processes at the same time, I can take calls, take notes and create tasks from the same app. For an agent who is only handling calls and a couple of notes, it may be a bit intimidating.
December 27, 2021

The integration we all need

AF
Arturo Fonseca
Support Assistant
Arcao Technology (Information Technology & Services, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We are using Avaya Cloud Office as a solution for our communication needs, we handle a lot of call requests from our customers and we have to use Avaya to integrate several communication channels in one single application. This is currently used by a few teams after we moved to work from home, but it was used before by admin staff and client services representatives.
Pros and Cons
  • Good video quality
  • Clear audio even with slow internet connection
  • Fast notifications
  • Slow refresh rate for some HD video
  • Learning curve is high
  • High hardware requirements
Likelihood to Recommend
Avaya is well suited in work-from-home environments, it has allowed us to keep our calls at a professional level by enabling noise canceling and background removal.
December 14, 2021

The best product in the market

WS
Walter Saybe
CTO (Chief Technical Officer)
Arcao Tech (Information Technology & Services, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
When it comes to interdepartmental collaboration, this product has been a game-changer for my business. We've been able to collaborate in real-time thanks to the support of technology. When video collaborating, guarantees quick communication and efficiency.
Pros and Cons
  • Collaboration and assignment completion have been made easier by the use of the program.
  • Our team members are able to interact rapidly and exchange ideas because of the high-quality calls that are available.
  • Great with metered connections.
  • During video collaboration meetings, the software loads at a sluggish rate, especially when utilizing high quality. [In my experience], it's a waste of time that has to be addressed immediately.
  • Needs to make integrations easier
  • Inexperienced users have a hard time figuring out how to use its many functions.
Likelihood to Recommend
Organizations dealing with large data transfers might benefit from the software's efficiency. Sharing files is also a breeze with this program. If you're looking for a fast and reliable method of transferring files, this is the way to go!
September 15, 2021

Avaya Cloud Office, the integration for team collaboration and meetings we all need.

MG
Mario Granados
Customer Care Specialist
Language Line Solutions (Telecommunications, 10,001+ employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
{Avaya] Cloud Office is only being used currently by certain departments, especially for video conferences. It addresses our need to have face to face conferences and during the pandemic, we have used it a lot more since we cannot meet in person. It offers better call quality than other solutions we currently have.
Pros and Cons
  • Video Conferencing
  • Advanced Logs
  • Custom Integrations
  • Screen Sharing
  • Slow refresh rate when displayed in Higher resolution monitors for conferencing.
  • Management of solutions can be a be a hard to understand.
  • Flexibility with previous legacy equipment.
Likelihood to Recommend
Avaya Cloud Office is well suited for companies that need collaboration and constant communication with high fidelity in mind. It works very well with UCaaS environments and you can be integrated with other current solutions like CPaaS. You can use those advantages to connect with your own APIs, they can be from different cloud solutions as Salesforce, for example.
July 25, 2021

Enterprise collaboration from anywhere with cloud management.

Carlos Santos | TrustRadius Reviewer
Carlos Santos
RPA Developer
Grupo Boticário (Chemicals, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Avaya Cloud Office surprised us a lot. We started with a few months trial license and we liked it a lot. The software has many collaboration features like: VoIP, video conferencing, chat, presentations, and voicemail. The company acquired the license and today it has been used by almost everyone. The software allowed teams to work from home offices during the COVID-19 pandemic, with online meetings and VoIP contacts between employees for the continuity of activities, projects and services also outside the work office.
Pros and Cons
  • It is a software with cloud management that we use inside the office and also in the home office.
  • It has all the collaboration features.
  • Excellent technical support from Avaya.
  • Online meetings, chat and VoIP.
  • Cost savings.
  • The software needs to improve integration with other systems.
  • Price is expensive.
Likelihood to Recommend
The solution is innovative aggregating all the corporate communication features that can be used from anywhere and from any device. Avaya Cloud Office is very good because it has cloud management and is easy to use, manage and install. It provides economy and flexibility giving the opportunity to produce from anywhere in times of pandemic. It is something I would recommend and would recommend yes to other colleagues from other companies of any size.
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